RETURN & EXCHANGE POLICY

Returns & Exchanges

Items may be returned or exchanged within 3 days from the date of purchase, provided that the original invoice or proof of purchase is presented.

To be eligible for a return or exchange, the item must be unworn, unused, unwashed, undamaged, and in its original condition.

Items that have been altered, tailored, or adjusted in size cannot be returned or exchanged.

Non-Returnable Items

Accessories, perfumes, oud, incense (Bakhoor), and other fragrance-related products cannot be returned or exchanged.

Online & International Orders

For online or international orders, customers must contact DREAMS within 3 days of receiving the order to request a return or exchange.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to an error by DREAMS.

Returned products must meet the eligibility conditions above before a return or exchange can be approved.

Made-to-Order / Custom Orders

A 50% advance payment is required when confirming made-to-order or custom orders. Customized, altered, or tailored items cannot be returned or exchanged.

Product Care

Dry cleaning is recommended for DREAMS garments.

Contact Us
For return or exchange requests, please contact DREAMS with your order details and proof of purchase.